What is your return policy?
Clearance Outlet Purchases
Clearance Outlet purchases are non-refundable. Many of the units we sell in the Clearance Outlet are 'scratch & dent'. These units arrive out of the manufacturers original packaging. Manufacturer warranties still apply on most units, with the exception of cosmetic damage. Please read the individual listings thoroughly before making a purchase.
Damaged Shipments
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your merchandise. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. If you notice damage to the product, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately at and we will issue a return merchandise authorization (RMA) number. If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper. Therefore a thorough inspection of all packages is important before signing.
Defective Merchandise
Most products that we carry include a full warranty of at least one year. If you receive an item that is defective upon delivery and is not due to shipping damages please contact customer support at within 48 hours of receipt. If your item is defective after the first use please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature.
Product Does Not Meet Your Needs
If you receive merchandise that does not meet your needs please call our customer service department within 48 hours of receipt. Please remember that shipping and handling charges to and from our warehouse are not refundable and all returns are subject to a 25% restocking fee. We do not accept any returns on discounted outlet pieces or special order merchandise. Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them. Any product that has been installed or has attempted to be installed can not be returned.
General Return Notes and Policies
- You must contact us within 48 hours of receiving your merchandise if your product is damaged or does not meet your needs.
- After signing for and accepting your merchandise, you are responsible for all damage claims.
- Valleyappliance.net reserves the right to refuse all returns.
- All returns are subject to a 25% restocking fee.
- Returned products will not be accepted unless they are in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them.
- Shipping and handling charges to and from our warehouse are not refundable.
- We do not accept returns on air conditioners and some specially ordered products due to customer error. Please be sure to read all specifications regarding merchandise before purchase and call us with any questions or concerns prior to placing your order.
Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their credit card company abide by these terms. Valleyappliance.net reserves the right to cancel orders at anytime.
