Extended Warranties

Conditions and Exclusions

The Covered Product must be maintained in accordance with the requirements and/or recommendations set forth by the manufacturer. Evidence of proper maintenance and/or service may be required to validate a claim. Failures due to lack of proper maintenance or cleaning will not be covered, subject to applicable state law.

Failures caused by any of the following are not covered:

  • Neglect, abuse or misuse of the product;
  • Failure to replenish or replace coolants, lubricants or any other fluid required by the manufacturer;
  • Damage caused by non-authorized repair personnel, subject to applicable state law;
  • Accidental or intentional physical damage, spilled liquids or insect infestation;
  • Corrosion, blockages, denting or scratching;
  • Acts of God;
  • Manufacturer recall;
  • War, invasion or act of a foreign enemy, hostilities, civil war, rebellion, riot, strike, labor disturbance, lockout, or civil commotion;
  • Any external cause such as fire, water ingress, sand, theft or weather.


The following are not covered by this Service Contract:

  • Modifications to the Covered Product not authorized by Us;
  • Failure resulting from commercial use, public rental, or communal use in multi-family housing,


unless the amount of use does not exceed that expected in a single family home and is nonrevenue producing;

  • Any conditions existing prior to the Start Date;
  • Preventative maintenance;
  • Cost of installation, removal, or reinstallation of the Covered Product;
  • Any loss other than a Failure of the Covered Product;
  • Any product with a removed or altered serial number;
  • Failure covered by any other warranty or service contact or any insurance.
  • Any replacement of consumable or disposable items, such as knobs, batteries, filters, bulbs, spark plugs, stylus, vacuum cleaner bags and belts, printer cartridges
  • Replacement of refrigerant coolant unless loss is caused by a covered failure;
  • Repair of cosmetic damage where the function of the Covered Product is unaffected;
  • Service calls where no problem is found;
  • Loss of use of the product or consequential loss of any kind, except for food spoilage, as set forth above;
  • Loss or damage to stored data; repairs related to installed software; computer virus protection, detection and/or repair; and computer hardware added after the original purchase;
  • International coverage is not available.